FAQ

You’ll find our frequently asked questions below. If you’re still wondering about something, write to us at studio@houseofquentinjones.com

About the Work

Each piece is shaped, stitched, or glazed by hand in small studios in Lisbon and Jaipur. The linework, silhouettes, and textures reflect the rhythm of a human hand — expressive, imperfect, and intentional.

Yes. Slight variations in glaze, stitching, tone, and proportion are natural to the process and part of each piece’s individuality.

All ceramics are handmade in Lisbon by a family-run studio that hand-builds and hand-paints each form.

Tapestries are crafted in Jaipur with textile artisans who reinterpret Quentin’s motifs through hand-appliqué in antique silks and embroidery.

Care & Display

Yes. All serving pieces are finished in food-safe glazes. For acidic, highly pigmented, or oily foods, we recommend a liner to protect the artwork over time. Please note: ceramics in the Volcanic Grey finish are not food safe.

Ceramics should be gently hand washed. Tapestries should be dusted lightly or dry cleaned.

For full details, visit our Care Guide.

Each tapestry includes sewn loops or a rod pocket for secure hanging. We recommend a rod for evenly distributing the weight. Some of the smaller tapestries sit beautifully within a frame. Your local framer can advise on the best method.

Shipping, returns, & availability

Many pieces are produced in small batches. Some will return; others remain limited. Please join our mailing list for release updates.

Due to the handmade nature of the work, ceramic returns are accepted on a case-by-case basis. Please contact us within 7 days of delivery.

Because each tapestry is made to order, we are unable to accept returns.

All orders ship from our studio in New York.

Yes. International shipping is available, and duties/taxes are calculated at checkout where applicable.

Email us within 48 hours with photographs, and we’ll work to resolve it immediately with a refund or replacement when possible.

COMMISSIONS, TRADE & SPECIAL REQUESTS

We take on select commissions when possible.

Reach us at studio@houseofquentinjones.com — we’d love to discuss your idea.

Yes. Approved designers receive trade terms. You can apply through the form on the trade page on our site.

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